Frequently Asked Questions

Can we pick up our order at your facility?

Absolutely. If you’d like to come pick up your order we’re located in Northeast Ohio. Just give us a heads-up in advance so we don’t ship it out. Our address is:

Vintage Crossing, 2813 Liberty Ave, Vermilion, OH 44089

Can I visit your facility and do I need an appointment?

Due to the rising costs of everything, we no longer operate a brick-and-mortar retail store open to the public. We did that for 7 years and very few people came in. It just doesn’t make sense for our business model since most people now purchase products online. If you have a desire for us to make some lights for you, contact us and we’d be happy to invite you into our facility and discuss anything you’d like.

I’ve found a perfect item, but I want it in a different size, color, or style. Can you do this?

Some of our products can be made in a different size and some cannot. Regarding color and style, in the majority of cases, we can be very creative to fit your taste. Generally speaking, we can make all kinds of different colors, styles, and designs with the parts and supplies we utilize in our store. Please contact us with any requests you have.

Do you ship internationally?

We have in the past, but due to the different international wiring standards and issues of shipping abroad, at this time we only ship to the United States.

The tracking information for my order isn’t working. What do I do?

Although the tracking information my show that a package may have stopped, that is not always the case. Most of the time packages still go to their destination and arrive as they normally would.

It’s kind of like the old days (before scanning/tracking technology existed). For a hundred years or so, packages were shipped and moved along to their destination without being scanned/tracked and were delivered just fine. We have no idea if that is the case for your particular package, but sometimes the scanning/technology doesn’t work and you may believe that nothing is happening.

Just because a scan doesn’t work, they don’t stop the package from continuing on to its final destination—it still moves along.

Do you sell wholesale?

Unfortunately, we do not sell wholesale and really don’t want to. No offense, but we take pride in being able to handle the entire order from start to finish without having to deal with a middleman and 50% off discounted pricing. Very sorry…we love to sell directly to you so that everything goes perfectly and you receive the best customer experience available.

What light sockets will your Nostalgic bulbs fit in?

Any standard light socket. The actual size is considered a medium base E26. This is the most common light socket in America.

What is the maximum wattage bulb I can put in your lights?

That depends on the socket we use for the light. Generally speaking, all our sockets will handle up to 250 watts. But we would never recommend that type of wattage in one of our lights. The reason? Our unique lights are not meant to shine forth super bright light, but rather be an accent to the room. Besides, if you’re putting a bright bulb in a light, you probably won’t be able to actually see the light because of the brightness.

Do you carry Nostalgic Bulbs in 60W or greater?

Unfortunately, we do not. A Nostalgic Edison Bulb is designed for appearance, not bright illumination. When you use a bulb that is over 40 watts, it is harder to see the cool-looking nostalgic filament. If you can’t see the filament (like modern-day bright bulbs), in our opinion it defeats the purpose of a nostalgic bulb.  If you want bright lights, nostalgic bulbs are never the best choice.